Infusionsoft Technical Support Overall Grade: B+

I almost rated technical support as an A-, but it seems like they have slipped a bit in recent months. Maybe it’s the pressure of rapid growth.

At any rate, most of the time technical support is very good. Infusionsoft is a complicated product, and I’m sure it is challenging to answer all the questions people must ask.

I appreciate that telephone support is available — A lot of companies aren’t even offering live human support any more. It’s available during working hours Monday - Friday, except that Infusionsoft closes early on Fridays.

I have consistently found that the support technicians are patient and have a genuine desire to help. And, I have been regularly surprised by some of the creative ideas and tricks I have learned in my support calls.

For more esoteric questions like specific API questions, it may take longer to get an answer, but even then, I think Infusionsoft does better than a lot of companies.

There is also the Fusebox which is like a souped up forum. It has articles on the product, a way to ask or answer questions, discussions, and ideas for improvement. If you ask a question, you are likely to get a response from an actual Infusionsoft employee, but you may also get information from a user or Infusionsoft consultant like me. The Fusebox could be easier to use, but it is a great way to get help when the support desk is closed.

Clarke Bishop Infusionsoft Infusionsoft, Review