Comments for Greased Skid Marketing

Comment on Infusionsoft Complaints and Review by Clarke Bishop

Clarke Bishop — Sun, 07 Feb 2010 18:44:25 +0000

“Late” email messages can be caused by a variety of things including:
- The Internet mail delivery process. Servers can sometimes take their time at delivering or relaying messages.
- The user who setup the follow-up sequence could have made an error
- The Infusionsoft server might also be running slowly

Personally, I have not see many problems like this with a properly configured follow-up sequence.

Clarke

Comment on Infusionsoft Complaints and Review by Dave

Dave — Sun, 07 Feb 2010 17:02:31 +0000

I attended an InfusionSoft webinar a week or two back… I was still getting reminder messages to attend the webinar two hours after it ended - and then even the next day…

Not impressed!

Comment on Infusionsoft Complaints and Review by Darren

Darren — Thu, 04 Feb 2010 17:50:27 +0000

I have tried (unsuccessfully) to work with the Arizona BBB on a complaint against Infusionsoft. After the BBB decided that Infusionsoft should participate in BBB’s arbitration on my claim, Infusionsoft declined to… Apparently Infusionsoft had a special clause put into their BBB agreement that does not force them to use the BBB’s arbitration (free to consumers) instead they have their own idea of arbitration…We were given a 100% money back guarantee by the rep and Infusionsoft is not honoring it. To boot, after cancelling the service Infusionsoft continued to charge our company credit card. We had the charges reversed and then Infusionsoft had our account sent to an outside collection company.

I am perplexed at how they continue to get such a high rating from the BBB and why the BBB does not update their online records about complaints with Infusionsoft.

We were completely “taken” by this company and the software (bug-ridden) was incorrectly sold to us. The firm posture that Infusionsoft is taking is to not honor their guarantee.

My question to those out there with similar issues: did you try the BBB? If so, what happened? Did you escalate it from there? What agency should I go to if the BBB does not take action? Attorney General? FTC?

Please respond back or you can email me with suggestions at darren1964@live.com

Comment on Infusionsoft Complaints and Review by Clarke Bishop

Clarke Bishop — Thu, 21 Jan 2010 13:45:26 +0000

Almost any software tool takes far more time and/or money to learn and setup than to purchase! We’d all like to think we can just buy the software and instantly get great results, but it’s rarely possible. Unfortunately, software vendors sometimes encourage our unreasonable expectations.

What are you trying to do with your email marketing? Maybe, it’s just hard!

Comment on Infusionsoft Complaints and Review by Steve Anson

Steve Anson — Thu, 21 Jan 2010 11:13:16 +0000

I just invested in Infusionsoft (and now come accross this post). This is the 4th email marketing system we’ve tried (Exact Target. Predisctive Response and Lead Follow Up). All the others failed to deliver on what was promised and it appears Infusion is the same. Thankfully it’;s a month to month contract and I gotta say, I’m having second throughts about investing many hours in setting it up (these hours are way more expensive than a few hundres a month for their sub fees). Any words of wisdom from other Infusion user?

Comment on Infusionsoft Complaints and Review by Gareth C Thomas

Gareth C Thomas — Mon, 18 Jan 2010 12:56:31 +0000

I’m not a webdesigner or owner of Infusionsoft. I am an end subscriber of various people that use Infusionsoft to manage their email lists.

My opinion is the software sucks in this regard! Why? If I want to change my email address it doesn’t let me, it just unsubscribes me…! WFT is that all about? Unlike GetResponse or AWeber, Infusionsoft can’t seem to handle a simple “change of email” request! Wow!

OR perhaps it’s not Infusionsoft after all. Maybe the gurus with the big lists have their settings all wrong. I don’t care who’s wrong and who’s right. Can someone just fix it please?

Comment on Infusionsoft CMAC by vahnroy

vahnroy — Tue, 08 Dec 2009 02:55:48 +0000

@Clarke Bishop
Clarke
I just want to set the record straight. I was not ready with my business when i bought the program. I wanted infusion soft to wait until i was ready to go before they pushed the training on to me. That being said i’m ready now and the training is gone.My objective now is to set my sales funnel and determine how many touches i need to close the sale. I am still confident infusion soft will work for me but how much more will it cost me to learn. Thanks

Vahnroy

Comment on Infusionsoft CMAC by Clarke Bishop

Clarke Bishop — Mon, 07 Dec 2009 20:17:23 +0000

I’m sorry you didn’t get the help you wanted from Infusionsoft. I’ll try to help a bit here!

First, what’s your business objective — What did you hope Infusionsoft would do for your business?

Comment on Infusionsoft CMAC by Vahnroy Hosear

Vahnroy Hosear — Sun, 06 Dec 2009 22:31:49 +0000

I bought my infusionsoft package earlier this summer and i’m still in the development of my company. The trainer assigned to me did nothing to help and i don’t know where to start. I just want to talk to someone who knows how to get me started down the road to success.

Thanks
vahnroy

Comment on Infusionsoft Complaints and Review by Candyce Edelen

Candyce Edelen — Wed, 18 Nov 2009 22:21:57 +0000

@Jane Snell
Jane, Can you give more insight on what problems you’re experiencing with InfusionSoft? I’m considering implementing it for my company and need to have a better idea of what specific issues people are encountering.

Comment on Infusionsoft Complaints and Review by Jane Snell

Jane Snell — Mon, 16 Nov 2009 03:29:09 +0000

I am a business owner in construction and I am an existing Infusionsoft client. I have no e-commerce or web-based sales… I just want something to manage email and mail campaigns based on clients’ potential interests or recent purchases or referrals. Infusionsoft is not for beginners. They do very little to help those non-tecks (unless you continue to feed them money). I have asked for additional help several times. I have pleaded with my “dedicated Infusionsoft coach” (Derek Solomon) for help. I have emailed and called him several times, but cannot get him to respond. Infusionsoft is not a good system. It is not intuitive at all. I find the support guys excellent and the sales staff full of BS… avoiding calls.

I have been a paying customer since February 2009, but unfortunately not a happy one. I have asked for help in getting a successful campaign sequence and they have not helped - yet I have paid over $5,000 to date. I purchased the followup software thinking it would help increase my business, but it has been the opposite. I am on the brink of going out of business before I have the chance use it. I took the chance and invested in them, but they won’t return the favor to me… big surprise. Infusionsoft really should practice what they preach and take care of their existing customers.

Comment on Infusionsoft Complaints and Review by Clarke Bishop

Clarke Bishop — Thu, 29 Oct 2009 22:25:50 +0000

In the spirit of openness, I allowed your comment! But, I do think you went too far. I’d like to see Infusionsoft tone down their sales aggressiveness and focus more on improving their product. Still, the alternatives are more expensive, and the product is working for a lot of companies.

Comment on Infusionsoft Complaints and Review by Darren Brite

Darren Brite — Thu, 29 Oct 2009 20:57:49 +0000

High-pressure, lying, deceptive, “Mormon” (hey, I’m just saying what they tell me trying to convey their honesty and ethics!) sleazy salesmen. Infusionsoft is a clunky CRM that is riddled with bugs. Buy it and watch your money fly out of your wallet, your sales team get discouraged, and your clients leave.

Comment on Services by Clarke Bishop

Clarke Bishop — Sat, 24 Oct 2009 12:59:32 +0000

Sorry, I am not familiar with Shopify, and don’t know of a turnkey integration.

Depending on your needs you might want to take a look at Volusion. Their shopping cart is excellent, and they do have an API for integration. It’s not perfect, but it could be a possiblity for you.

Comment on Infusionsoft Complaints and Review by rayhen

rayhen — Thu, 22 Oct 2009 21:04:10 +0000

I just wanted to give my two cents on Infusion. I am a website designer and shopping cart manager. I know how to use Infusion so this is not a beginner’s opinion. Infusion is not a good system. It is not intuitive at all. It has a million glitches. I seem to know more than customer support. I would NEVER recommend this company until they troubleshoot their system.

For instance, you can send an email out, think it went out with no problem. But later find out that your email didn’t go out to the 1000 people for a call. Why? Because you had a comma in the title of your email. They don’t have anything that says DON”T PUT A COMMA in your title next to where you put in the title, and when you go to send the email, there is no error message not letting you to continue. Then you hit send to your list, and there is no reason to think that it didn’t go out. In fact, when you look at your broadcasts it says sent 1000 people. But if you go into a completely different area, REPORTS, it says sent 1000 people, Skipped 1000.

Isn’t an error message in this instance pretty basic stuff?

This is just an example of how easy it is to make a ‘mistake’ because they don’t tell you or warn you or give you any clues.

Think twice.

Comment on Services by Chase

Chase — Wed, 21 Oct 2009 00:34:35 +0000

Do you know of a turnkey solution of integrating Shopify (shopfiy.com) with infusionsoft? If not, what is your recommendation of ecommerce solution that integrates with infusionsoft nicely?

Thanks a ton,

Chase Bowers

Comment on Infusionsoft Complaints and Review by Bob

Bob — Thu, 24 Sep 2009 04:17:56 +0000

@MichaelTosko
I think Michael Tosk hit the nail on the head. I have been using Infusionsoft for almost a year and it is totally frustrating to be constantly fixing problems caused by Infusionsoft. I find the support guys excellent and the sales staff full of BS avoiding calls. You must have a lot of money or a lot of time to spend here.

Comment on Infusionsoft Complaints and Review by Ivan

Ivan — Wed, 09 Sep 2009 18:20:56 +0000

Another hughe weakness with Infusionsoft is the inablility for the system to do a quote for a customer. You can only do invoices.

Comment on Infusionsoft is Great for Email and Follow-up by Clarke Bishop

Clarke Bishop — Tue, 18 Aug 2009 18:36:38 +0000

The truth, I think, is that Infusionsoft can be like having extra employees. But, it definitely takes something to set this up. Of course, if you decide to do the work by using employees, it still takes something to set it up!

For some reason, people want to believe they can buy some software and their troubles will magically go away. I’ve never seen any software that could actually do this! I have seen a lot of software that can improve business results if used intelligently.

Comment on Infusionsoft is Great for Email and Follow-up by Lucky Larson

Lucky Larson — Tue, 18 Aug 2009 16:52:44 +0000

I appreciate the response Clarke. That helps. Some Infusion users insist that the software’s automation is like having a couple extra employees, after they mastered the tricks. Critics say that it costs them more time than it’s worth. I guess you are right that I will have to just give it a try.

Thanks again,

- Lucky Larson